Privacy Policy
At Efan’s Floral World (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Information you provide to us
When you place an order, create an account, contact us, or otherwise use our services, we may collect:
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Recipient’s name and contact details
- Delivery instructions or landmarks
- Order details and preferences
- Messages or information you provide to our customer support team
- Payment-related information necessary to process your transaction
We do not directly store your complete debit or credit card details. Payments may be processed through third-party payment service providers, such as Razorpay, Cashfree or other providers we may use from time to time.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source
- Basic usage and interaction information
This information helps us maintain website security, understand website usage and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Deliver flowers, gifts and other products to the specified recipient
- Contact you regarding your order
- Provide delivery updates and notifications
- Process payments and refunds
- Respond to customer support requests
- Handle cancellations, returns and complaints
- Verify information where necessary to prevent fraud or misuse
- Improve our products, website and customer experience
- Maintain website security and prevent unauthorised activity
- Comply with applicable legal and regulatory requirements
Where required, we will seek your consent before processing your personal information for a particular purpose. India’s data-protection framework requires consent to be specific, informed and based on clear affirmative action, and provides for withdrawal of consent.
3. Delivery Information
When you purchase a product for delivery to another person, we may collect and process information about the recipient that you provide to us, such as their:
- Name
- Phone number
- Delivery address
- Landmark
- Delivery instructions
We use this information only to the extent reasonably necessary to fulfil and deliver your order, communicate with the recipient where required, and provide the requested service.
Please ensure that you have the necessary permission or lawful basis to provide another person’s personal information to us.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
We may receive transaction-related information such as:
- Payment status
- Transaction ID
- Payment method
- Amount paid
- Refund status
Your payment provider may independently process your information in accordance with its own privacy policy and terms.
We recommend reviewing the privacy policy of the payment provider you use for your transaction.
5. WhatsApp, SMS and Other Communications
We may use your phone number or email address to send communications relating to your order, including:
- Order confirmations
- Delivery updates
- Delivery-related calls or messages
- Cancellation or refund updates
- Customer support communications
Where you have separately opted in to receive promotional communications, we may also send information about offers, products, services or updates from Efan’s Floral World.
You may opt out of promotional communications at any time.
Transactional communications may still be sent where necessary to fulfil an order or provide a service you have requested.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to respond to the breach and provide required notifications.
7. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding our processing of your personal information
- Request information regarding how your personal data is being processed
The DPDP framework specifically provides rights around access to information, correction, erasure, grievance redressal and withdrawal of consent, subject to applicable conditions and exceptions.
To exercise these rights, you can contact us using the details provided below.